Return & Refund Policy

Last Updated: June 2026

At Gearonexa, customer satisfaction is our priority. If you are not fully satisfied with your purchase, we are here to help.

30-Day Return Policy

We offer a 30-day return policy from the date of delivery.

To be eligible for a return:

• Item must be unused and in original condition

• Item must be returned in original packaging

• Proof of purchase (order number) is required

Return Process

To start a return, contact us:

📧 Email: juanedwards4787@hotmail.com

Do not send items back without receiving return authorization.

Refunds

Once your return is received and inspected:

• We will notify you of approval or rejection

• Approved refunds will be issued to the original payment method

• Processing time: 3–10 business days

Damaged or Wrong Items

If you receive a damaged or incorrect product, contact us within 7 days of delivery with:

• Order number

• Photos of the product

• Photos of packaging

We will arrange a replacement or refund when applicable.

Non-Returnable Items

• Gift cards

• Digital products

• Custom/personalized items

• Clearance or final sale items

Order Cancellation

Orders can be cancelled within 12 hours after purchase. After processing begins, cancellation may not be guaranteed.